Frequently-Asked Questions

Are these courses right for my skill level?

These are not courses about how to design. They are focused on learning Sketch, and how to practically incorporate the software into your workflow. For example, we won't discuss what a gradient is; instead we will jump into how to create them in Sketch and what practical tips will make your process more efficient.

By focusing on these skills instead of general design training, Sketch Master is relevant to both novices and experienced designers learning a new tool.

How long are the courses?

Getting Started with Sketch is roughly 70 minutes, and User Experience Design in Sketch is roughly 120 minutes. Keep in mind that the courses are heavily edited to present information quickly, so each minute of the videos is packed with information.

Also, the total duration of the videos is not an accurate indicator of how long the courses will take you to complete. Working through the resources, following along with the project files, and re-watching certain videos to absorb all of the information... these add up to a duration that is unique to you.

What if the projects I'd like to use Sketch for are different from those in these courses?

The courses in Sketch Master are centered around specific projects, in order to provide a real-world context in which to learn Sketch’s features and workflows. The majority of what you will learn in each course can be applied to any project. For example, you will learn the fundamentals of Sketch’s layout features in the UX course, which are just as useful when working on a different project of yours, like a website or a brochure.

I just purchased a course. When will I receive my discount on Sketch and/or Flinto?

Discounts on software licenses are sent to students within a day of sign-up. If you have not received your discount code(s) after 48 hours, or if you lost the message we sent you, please contact us and we can re-send the email. Note that some email clients automatically sort these messages into your spam or “promo” mailboxes, as they are related to “discounts.”

Do you offer student discounts?

We can provide currently-enrolled students with an additional discount on the courses bundle. Please contact us and attach proof of enrollment, like a class schedule with your name on it. Attached files can be included in your message as Dropbox links.

What if I'm not satisfied with the courses?

If you have watched some of the videos and realized that the courses you purchased truly aren't right for you, please contact us. We are able to provide refunds within a short time after your purchase, but most importantly we would love to hear your feedback and try to make things right.

I encountered an error while signing up for the courses. What should I do?

This very occasionally happens, and it seems to be related to international payments. If using a different payment method does not resolve the issue or is inconvenient for you, please contact us. There are several easy solutions we can use.

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